Service Coordinator

Alimak Group is a global provider of sustainable premium height solutions. With presence in more than 120 countries, the company develops, manufactures, sells and services vertical access and working at height solutions with focus on adding customer value through enhanced safety, higher productivity and improved cost efficiency.

SUMMARY

The Service Coordinator shall be directly responsible for the coordination of Field Service personnel for field service activities. Interfaces with customers, refurbishment, sales managers and service technicians. Directly oversees the dispatching operation. Assists technicians with developing improved efficiency, scheduling, service, and PM order completion.

PRIMARY JOB DUTIES/RESPONSIBILITIES:

• Handles dispatching and scheduling for assigned area/region

• Responsible for work order closure rates
• Handles the pre-invoice approval process for work orders; reconciling and correcting labor, travel, expenses and parts lines
• Responsible for overseeing the reconciliation and approval of timesheets
• Assists with meeting onsite access requirements
• Works in cooperation with other Service Coordinators
• Keeps Service Technicians up to date with regard to the company and their assignments
• Establishes and maintains good relations with external and internal customers
• Suggests, recommends, and implements areas within the department to improve efficiency
• Provides support and assistance to Management, Service Technicians, Service Coordinators, Refurbishment, Sales
• Understand and be technically proficient in the business systems of the company
• Reviews work-order invoicing with customers when needed
• Ensure technicians understand and meet policy and procedure requirements
• Assist internal entities with manpower utilization and scheduling as needed

• On Call Duty is required

• Other duties as assigned by management

REQUIREMENTS & QUALIFICATIONS

• High School Diploma or equivalent required
• Minimum 2 years administration/office experience
• Proficient to Advance in Microsoft Office Suite (Word, Excel, Outlook) required

• Excellent oral and written communication skills
• Organized and able to multitask and handle high volume of work
• Strong attention to detail
• Sense of urgency, deadline driven
• On Call Duty is required

WORK CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to sit and work on a computer
• Able to maintain focus and analyze data
• Able to speak and communicate proficiently
• Able to lift up to 20 pounds
• Able to use hands to grasp objects
• Able to wear PPE as needed
• Able to see clearly judge distance & spatial relationships to distinguish objects as they are

Alimak Group US Inc offers great benefits and a 401k plan that provides a company match. We provide company paid life insurance, short-term disability, and long-term disability to our regular full-time employees.

Come join our amazing US team!

EOE

Alimak Group USA, Inc is an Equal Opportunity Employer: Minority/Female/Disability/Veteran